Deepdive

Effective Date: 14/07/2023

At Deepdive English School, we are committed to protecting the privacy of our students who engage in classes with our instructors and artificial intelligence (AI) systems. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

Information We Collect

1.1. Personal Information: We may collect personal information from students, which may include but is not limited to:

Full name
Contact information (email address, phone number)
Student identification number
Language proficiency level
Educational history

1.2. Usage Information: We may automatically collect certain information about your interactions with our services, such as:

IP address
Browser type and version
Device information
Pages visited
Time and date of access

How We Use Your Information

2.1. Providing Educational Services: We use the collected information to deliver English language instruction and personalized learning experiences to our students, both through instructors and AI systems. This includes tracking progress, tailoring content, and evaluating student performance.

2.2. Communication: We may use your contact information to send you important updates, notifications, and information related to your classes, including scheduling changes and announcements.

2.3. Improvement and Research: We may analyze aggregated data to improve our services, develop new features, and conduct research to enhance the learning experience of our students. This analysis will be conducted in a manner that ensures individual student privacy.

Information Sharing

3.1. Instructors: Your personal information may be shared with our qualified instructors who are involved in delivering classes and providing individualized instruction. Our instructors are bound by confidentiality agreements and will only use the information for educational purposes.

3.2. Service Providers: We may engage third-party service providers to perform functions on our behalf, such as hosting our platform or processing payments. These providers have access to personal information only to the extent necessary to carry out their functions and are obligated to maintain its confidentiality.

3.3. Legal Compliance and Protection: We may disclose personal information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, or investigate potential violations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no data transmission over the internet or electronic storage method is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once personal information is no longer necessary, we will securely dispose of it.

Children's Privacy

Our services are intended for individuals above the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at jac@deepdiveschool.com.br.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.